This is a translation of the Dutch terms and conditions. If the two versions differ, the Dutch version applies.
1. Who we are and what these terms cover
Braials is a service of BRAIALS LTDA., a company incorporated under Brazilian law (CNPJ 69.137.980/0001-75), with its registered office at Rua 7, nº 457, Sala 3, Estação 2, Centro, CEP 13500-143, Rio Claro-SP, Brasil ("Braials", "we"). Lessons are taught by teacher Iskander Al-Sarayfi. You can reach us at [email protected].
These terms apply to the free trial lesson, 1-on-1 lessons, group courses and your student account on the braials.com practice platform.
- Business programmes based on a quote (see lespraktijk) are governed by the arrangements in the quote.
- Teacher accounts are governed by the teacher terms (in Dutch).
- If you book and pay for lessons through another platform, those lessons are governed by that platform's terms. Your use of the practice platform is then governed by articles 7 and 8 of these terms.
If we have agreed something different with you in writing (including by email), that agreement takes precedence. The lessons are intended for adults. If you are under 18, you need permission from a parent or guardian.
2. The free trial lesson
The trial lesson lasts 30 minutes, takes place online by video call and is free. We discuss your goal and look at where you are now. There is no obligation: after the trial lesson you decide for yourself whether you want to continue.
3. 1-on-1 lessons
- Price. A lesson hour (60 minutes) costs €40, unless we have agreed otherwise. Shorter or longer lessons are charged pro rata. The prices on the website are final prices for private individuals, including any VAT.
- Paying in advance per block. You pay in advance for a block of lessons, for example 4 or 10 lessons, via a payment request that we send you. Once you have paid, we schedule the lessons.
- Validity. A block is valid for 6 months from the date of payment. Lessons you do not use within that time expire. If lessons could not take place because of us, we extend the validity.
- Cancelling and rescheduling. You can cancel or reschedule free of charge up to 24 hours before the lesson starts. If you cancel later or do not show up, the lesson counts as taught. In case of illness or an emergency, we will look for a reasonable solution together.
- Arriving late. If you are late, the lesson still ends at the scheduled time.
- If we cancel. If we have to cancel a lesson, we reschedule it free of charge. If that is not possible, we refund that lesson. If a lesson is (partly) lost because of a technical problem on our side, we make up the time.
- Stopping. We do not refund lessons from a paid block, except within the cooling-off period (article 5) or if we are unable to teach the lessons.
4. Group courses
- Registering. Your registration is without obligation until we confirm the start date. The price, lesson days and number of lessons are shown on the course page and in the start confirmation.
- Going ahead. A group only starts when there are enough participants. If a group does not go ahead, you pay nothing, and if you have already paid, you get everything back.
- Paying. After the start confirmation you receive a payment request. You pay in one go or in two instalments, on the dates in the payment request.
- Stopping or missing lessons. Once the course has started, we do not give refunds, except within the cooling-off period (article 5). Missed group lessons are not made up. The lesson materials and homework on the platform remain available to you.
- If we cancel a lesson. If we have to cancel a group lesson, we make it up on another date.
- Certificate. When you complete the course, you receive a certificate of participation, which others can verify online.
5. Cooling-off period (right of withdrawal)
If you live in the European Union and buy as a private individual, you have a 14-day cooling-off period. It starts on the day you pay. Within those 14 days you can withdraw from your block or course without giving a reason.
- If you want the lessons to start within those 14 days, we ask you to confirm this explicitly. If you then withdraw from the rest within the cooling-off period, you only pay for the lessons already taught.
- If all lessons have been taught within the cooling-off period, the right of withdrawal ends.
- To withdraw, send an email to [email protected]. We refund you within 14 days, using the same payment method you used.
6. Lesson recordings
We may record an online lesson (video and audio) to make a written transcript of it. This lets us look at your speaking time and your mistakes, and give you more targeted feedback and homework.
- We always tell you in advance when we record a lesson.
- You can always say no, for one lesson or for all your lessons. This has no consequences for your lesson or your price.
- A recording is only for your learning. We never publish it and never share it with anyone other than you and your teacher.
- We delete the recording itself as soon as the transcript is ready, at the latest within 30 days. The transcript may be available to you in your account. You can always ask us to delete it.
- We only record group lessons if all participants give permission in advance.
More about how we handle your data is in the privacy statement (in Dutch).
7. Your account and the practice platform
- Your student account is personal. Do not share your login details with anyone.
- You receive credits for creating your own exercises free of charge with your lessons. They are valid for 30 days, have no monetary value and cannot be exchanged or transferred.
- The lesson materials, homework and exercises are made by Braials or your teacher. You use them for your own learning and do not distribute them further.
- We do our best to keep the platform available at all times, but cannot guarantee it. After your last lesson we may limit access or close your account after giving notice.
8. Results and liability
- We do our best to prepare you as well as possible, but we cannot guarantee that you will pass an exam. Braials is not affiliated with DUO or any other exam organisation.
- Our liability is limited to the amount you paid for the block or course concerned, except in the case of intent or gross negligence. Mandatory rules that protect you as a consumer always continue to apply.
9. Complaints
If you are not happy with something, let us know at [email protected]. We respond within 14 days and look for a solution together with you.
10. Changes
We may change these terms. New terms apply to blocks and courses you buy afterwards; for what you have already paid for, the terms in force at that time apply.
11. Governing law
These terms are governed by Dutch law. If you are a consumer living in another country, you keep the protection of the mandatory rules of your country of residence, and you can also go to court there.
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